THE ADVISORY SERVICE

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HERE TO HELP

Here for Good is here to support those who need it the most.

Our network​ of immigration lawyers, both full-time and volunteers, spans the country. In the past
year, they have taken on hundreds of complex cases; many for individuals who are the most at-risk
and/or vulnerable in society.

 

IF YOU ARE AN EU, EEA, SWISS CITIZEN OR FAMILY MEMBER, AND THINK YOU NEED HELP, PLEASE FOLLOW THE STEPS BELOW:

1. In the first instance, you may wish to have a look at our Resources Page to see if you can find the answer to your question there. 
 

2. Telephone Advice:


If you have further questions, you can also call our Phone Advice Line:

  • 0207 014 2155​

    • Monday, 09:30 - 11:30

    • Wednesday, 11:30 - 13:30

    • Friday, 13:30 - 15:30

  • 0115 964 4112

    • Tuesday, 09:00 - 11:00​

    • Thursday, 15:00 - 17:00

 

3. Email Advice (means-tested)

If you do need further advice, please complete our Means-testing Form, to help us better understand your situation and determine what sort of advice you need. 

While we want to help as many EU, EEA and Swiss citizens as possible, as well as their families, our priority is to support those with limited access to immigration advice, particular vulnerabilities and/or complex cases. As such, we will consider your enquiry in line with our Means-testing Policy. 

Once you complete this form, a caseworker will aim to be in touch within 5-10 working days with a response via email. Please note, during very busy periods, it may take slightly longer than this. We appreciate your patience. Please call our telephone advice line if the matter is urgent. ​

Complex case referrals from charities and support organisations

 

If you are a charity or support organisation that would like to refer a case to Here for Good for 1-2-1 casework support, please download this Referral Form and this Means-testing Form, complete them with the client, and send them both to the email address specified in the Referral Form. Please ensure you complete the forms with as much information as possible. 

 

Once we have received a referral, we will confirm receipt of this within 2 working days. Our legal team will then ask any further questions if required and consider whether or not we can take on the case.

If we have all the necessary information and are able to take on the case, we aim to allocate the case with a lawyer within 2-3 weeks. If it is taking longer than this to allocate a case, our team will keep you updated on their progress.  

Advice for those experiencing delays in their EU Settlement Scheme applications

 
Due to an increase in enquiries, Here for Good is at present prioritising support for those who are yet to apply under the EU Settlement Scheme. Our Volunteer Coordinator and Solicitor, Carla Mirallas, wrote an article outlining the options available to those are considering challenging a delay to their application. You can find the article here

OUR AIM

 

The purpose of our work is simple: to empower EU, EEA and Swiss citizens and their family members (‘European citizens’) through helping them secure their status in the UK.  In the aftermath of the EU referendum, immigration advice services were critically unprepared for Brexit.

When Here for Good launched, our research demonstrated that there was a significant barrier to EU, EEA and Swiss citizens, and their families, in accessing legal advice. Support is either too expensive or too far away. 

'Advice deserts' are areas of the country that Here for Good identified as having high numbers of these citizens, but not enough free and relevant legal advice to support them.

Through our different operations, we aim to address these shortages and help European citizens and their families secure their rights in the UK. 

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